Context
The operating situation
A national voter-outreach organisation and its coalition partners ran outbound campaigns through third-party vendors. Every campaign meant handing the voter file to an outside party, volunteers waited on rings rather than talking to voters, and the regulatory definition of auto-dialing was itself in flux.
Challenge
The operating problem
Bring a costly third-party outreach workflow in house while supporting protected voter data and regulated calling operations.
Approach
Decisions that shaped it
- Built Super Admin, Agency, and Agent portals with role-based boundaries.
- Integrated Twilio Voice and NGPVAN ingestion with survey branching and reporting.
- Delivered through milestone governance with source and object-code transfer.
Solution
What was delivered
A multi-role calling platform with Super Admin, Agency, and Agent portals, voter-data ingestion, a survey and branching engine, call handling, and reporting - delivered to production with source and object code transferred to the client.
Outcome
Documented outcome
CyberNodes, LLC delivered the production platform on its six-month fixed-price schedule, supporting the client's own compliance posture for regulated calling.
The platform was designed to support the client's own TCPA compliance posture. Neither CyberNodes, LLC nor BitIT guarantees legal compliance or provides legal advice. The client is not named, and the contract value is described only as a range.
Controls
What kept it safe to operate
- Role-based access separates Super Admin, Agency, and Agent permissions over shared voter data.
- Calling workflows were built to support the client's TCPA compliance posture.
- Source and object code transferred to the client, so the platform is not vendor-locked.